kub9's Privacy Policy

1 Introduction & Scope of Policy

kub9 operates a safe and reliable online gaming platform for users in Bangladesh. We believe that protecting users' personal information is a fundamental right. The purpose of this privacy policy is to keep you fully informed about how we collect and process your data.

This policy applies to the kub9 website, mobile version, and all associated services. You fall under this policy by creating an account on our platform, playing games, managing financial transactions, or simply visiting the website.

We never sell or commercially rent your information to third parties. All purposes for which your data is used are clearly stated in this policy.

2 Information We Collect

2.1 Registration & Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport details (applicable where identity verification is required)

2.2 Financial Information

We require the following information to process deposits and withdrawals:

• Mobile banking account number (bKash, Nagad, or Rocket)
• Transaction amounts and history
• Transaction reference numbers

No complete card numbers, CVV codes, or full bank account details are stored on our servers.

2.3 Technical & Usage Information

Information collected automatically while using the platform:

• IP address and device identifiers
• Browser type and operating system
• Pages visited, session duration, and navigation patterns
• Data obtained from cookies and similar tracking technologies
• Game play history and betting activity

3 Purposes for Using Information

We use the information we collect solely for the following purposes:

3.1 Account Management

• Creating, verifying, and securely maintaining accounts
• Confirming user identity and preventing unauthorized access
• Sending password recovery and security-related notifications

3.2 Service Delivery & Improvement

• Processing deposits, withdrawals, and other financial transactions
• Providing and managing bonuses and promotional benefits
• Delivering customer support and resolving complaints
• Improving platform performance and user experience

3.3 Legal & Regulatory Requirements

• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with applicable laws and regulations
• Adhering to responsible gaming policies, particularly regarding age verification (21+)

3.4 Communications

• Notifying you of important service updates and changes
• Sending promotional information subject to your consent
• Sharing security notifications and account-related information

4 Sharing & Disclosure of Information

kub9 never sells or exchanges your personal information with third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We work with selected third parties for payment processing, technical support, and data analysis. These partners are given limited access only to the information they need, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government or regulatory authority, or legal proceedings. Such disclosure is always made within a legal framework and, where applicable, with prior notice to you.

4.3 Security & Fraud Prevention

Relevant information may be shared to detect and prevent fraudulent activity, or to protect our users, employees, or assets. In such cases, data use will be minimal and purpose-specific.

4.4 Business Changes

User information may be transferred in the event of a merger, acquisition, or asset transfer. If such a change occurs, you will be notified in advance.

5 Data Protection & Security Measures

kub9 uses industry-standard security technologies and practices to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmitted on the website is protected via SSL/TLS encryption, which keeps communication between your browser and our servers safe from unauthorized parties.
• Encrypted Storage: Sensitive information, particularly passwords and financial data, is stored using industry-standard encryption algorithms.
• Access Controls: Through strict role-based access controls, only authorized personnel can access user information.
• Regular Security Reviews: Our systems undergo regular security audits and vulnerability assessments.
• Monitoring & Alert Systems: A 24-hour monitoring system is active to immediately detect unauthorized access or suspicious activity.

However, complete security for data transmitted over the internet cannot be guaranteed. We make every effort to provide the highest level of protection, but we cannot fully eliminate the risk of unauthorized access by third parties.

6 Cookie Policy

The kub9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform recognize you and remember your preferences.

6.1 Types of Cookies

• Essential Cookies: Indispensable for core website functionality — maintaining login sessions and storing security tokens. These cookies cannot be disabled.
• Functional Cookies: Remember language preferences, display settings, and other personalized configurations.
• Analytics Cookies: Collect website visit statistics to help us improve our services.

6.2 Cookie Management

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 Data Retention Period

We retain your information for as long as it is needed. Retention follows these guidelines:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and security purposes.
• Financial transaction records are generally retained for an extended period as required by law.
• Information that is no longer needed is securely deleted or anonymized.

8 User Rights

As a kub9 user, you have the following rights:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will fulfill this request within a reasonable timeframe.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be immediately erasable.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. You may unsubscribe from marketing communications at any time.

8.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact us at [email protected].

9 Minor Users

kub9 is for people aged 21 and above only. We do not knowingly collect personal information from minors (those under 21). If we are informed that information from a minor has been collected, we will promptly delete that information and close the associated account.

We apply age verification during the account creation process. If you believe a minor has registered on our platform, please notify our support team immediately.

10 International Data Transfers

Our servers and processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the same level of protection is maintained. International data transfers are conducted under contractual safeguards.

11 Policy Changes

kub9 may review and update this privacy policy from time to time. For significant changes:

• A clear notice will be published on the website.
• Registered users will be notified by email.
• The date of the updated policy will be reflected on this page.

Continuing to use the platform after any changes means you are considered to have agreed to the revised policy. For significant changes, we may seek your explicit consent again.

12 Responsible Gaming & Data Protection

kub9 is committed to responsible gaming. As part of this commitment, we analyze data related to playing patterns to identify potentially risky behavior and provide relevant support. Information collected for this purpose is used solely for the protection of users.

To learn more about responsible gaming, visit our Responsible Gaming page.